Welcome to LegitEyesSales, your premier destination for designer eyewear including Polaroid and Gucci collections. Below you’ll find answers to our most frequently asked questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Contact our customer service team at [email protected].

Product Questions

What types of eyewear do you offer?
We specialize in premium designer eyewear for all lifestyles:
  • Men’s eyeglasses and sunglasses
  • Women’s eyeglasses and sunglasses
  • Children’s sunglasses
Our collections feature brands like Polaroid and Gucci, all offering authentic designer quality and UV protection.
Are your sunglasses polarized?
All our Polaroid sunglasses come with genuine polarized lenses as standard. Other designer brands may offer both polarized and non-polarized options – please check individual product descriptions for details.
Do you offer prescription lenses?
Currently we specialize in non-prescription designer frames. Many of our eyeglass frames can accommodate prescription lenses through your local optician.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping methods:
  • Express Shipping ($12.95): Via DHL or FedEx (10-15 business days after dispatch)
  • Free Standard Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders undergo 1-2 business days processing for quality verification before shipping.
Do you ship worldwide?
Yes! We ship globally to fashion-forward individuals everywhere, excluding some Asian countries and remote regions. International deliveries may experience slightly longer transit times due to customs processing.
How can I track my order?
Express shipments include full tracking from warehouse to your door. You’ll receive tracking information via email once your order ships. For standard shipping, tracking may be limited depending on destination.
My order hasn’t arrived yet – what should I do?
First check your shipping confirmation email for tracking information. If your delivery is outside the estimated timeframe, please contact us at [email protected] with your order number and we’ll investigate.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original condition with all packaging and tags. Please email us at [email protected] to initiate a return.
Do you offer exchanges?
Currently we process returns only. For a different size or style, please place a new order and return the original item within our 15-day window.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payments & Accounts

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Customer Service

How can I contact customer service?
Our team is happy to help! Email us at [email protected] for any questions about orders, products, or returns.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm CST. We aim to respond to all inquiries within 24 business hours.
Where is your company located?
LegitEyesSales is headquartered at:
2010 Rising Hill Dr, Norman, OK 73071, USA

Still have questions? Our fashion eyewear experts are standing by to assist you. Shop with confidence knowing we’re committed to bringing designer eyewear to your doorstep with the same care we put into curating our collections.

The LegitEyesSales Team