At Polaroid || Gucci Shop, we are committed to providing premium designer eyewear with exceptional customer service. Please review our shipping and returns policy below.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping (DHL or FedEx):

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95
  • Includes tracking and insurance

Free Shipping (EMS):

  • Available for orders $50+
  • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to some Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused and in original condition
  • All original packaging, tags, and protective films must be included
  • Proof of purchase is required

Important Hygiene Notice:

For health and safety reasons, we cannot accept returns or exchanges on Children’s sunglasses once the protective films have been removed. All other eyewear categories (Men’s eyeglasses, Men’s sunglasses, Women’s eyeglasses, Women’s sunglasses) are eligible for returns if the above conditions are met.

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Include your order number and whether you’d like a refund or exchange
  3. Complete the Return/Exchange Request Form (template provided below)
  4. Package your items securely in the original packaging with all original documents
  5. Ship your return to:
    LegitEyesSales Returns
    2010 Rising Hill Dr
    Norman, US 73071

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • You’ll receive an email notification once your refund is processed

Exchanges

For exchanges:

  • We’ll ship your replacement once we receive your return
  • If exchanging for a higher value item, you’ll pay the difference
  • If exchanging for a lower value item, we’ll refund the difference
  • Standard shipping charges apply for exchanges

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost.

Return/Exchange Request Form Template

Copy and paste this template into your email to initiate a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Polaroid || Gucci Shop Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
- Product Name: [Product Name]
- Reason for Return/Exchange: [Brief Reason]
- Preferred Resolution: [Refund/Exchange for Specific Item]

I have reviewed the return policy and confirm that the item(s) meet all return conditions.

My contact information:
- Full Name: [Your Name]
- Email: [Your Email]
- Phone: [Your Phone Number]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Name]

Customer Support

Our customer service team is available Monday-Friday, 9am-5pm CST to assist with any questions about returns or exchanges. Contact us at [email protected].

Policy last updated: [Insert Date]